Everything you need to know about Shane's Castle WiFi
3 – 4 May 2026
1 What this is
WavePass is the WiFi access system for the Shane's Castle Steam Rally. It manages two distinct WiFi networks:
A customer network — open SSID with a captive portal where customers enter a one-shot voucher code given to them by a vendor.
A vendor network — protected SSID where each vendor has their own private password, intended for POS terminals, vendor staff phones, and laptops.
Vendors get a pool of vouchers to share with their customers (printed QR sheets, by email, or simply by reading the code aloud). Each customer voucher is good for one device for a set duration.
Why two networks? Vendors' POS terminals can't deal with captive portals — they need a fixed password. Customers need a per-session credential they can't reuse forever. Splitting the two keeps payment traffic separate from event-attendee traffic.
2 The two WiFi networks
Customer SSID
Shanes-Castle-WiFi
Open · captive portal · voucher code · 24h default
Vendor SSID
Shanes-Castle-Vendors
WPA2 · per-vendor private password · POS-friendly
Both networks share the same physical access points, so coverage is identical. They sit on different VLANs so traffic is segregated.
3 For customers
If a vendor has given you a WiFi voucher (a code, or a QR they showed you):
Open WiFi settings on your phone or laptop.
Connect to the Shanes-Castle-WiFi network.
A login page should pop up automatically. If it doesn't, open your browser and visit http://neverssl.com.
Enter the voucher code the vendor gave you.
You're online — enjoy the rally.
If you scanned a QR code from the vendor, you'll have landed on a page that shows you the voucher code with these same steps spelled out — keep that page open while you connect.
One voucher = one device. If you switch from your phone to your laptop, you'll need a new code. Ask the vendor for another if you need it.
4 For vendors
You'll receive an email from event admin with:
Your private POS WiFi password — for your card terminals, vendor staff phones, and stock laptops. Connect them once before the event and they'll just work.
The terminal should connect and stay connected for the rally.
If you have a phone with a camera, the email also contains a scan-to-join QR code — tap-and-scan, your phone joins the network without you typing the password.
Sharing vouchers with customers
You'll have a pool of customer vouchers. There are a few ways to share them:
Show the QR — pull up a voucher in the vendor portal, hand the customer your phone, they scan it.
Read the code — every voucher has a short alphanumeric code. Tell the customer to connect to Shanes-Castle-WiFi and type it in.
Print sheets — event admin can give you a printed sheet of QR vouchers in advance to hand out.
Lost your password or PIN? Ask event admin to regenerate either of them. The old one stops working immediately when they do.
Set a PIN (or click Set PIN after creation to auto-generate one).
Save. WavePass automatically:
Generates a unique POS WiFi password and registers it on the UDM
Stores it against the vendor record
Email the vendor their POS password and PIN — the vendor detail page has a Send setup email button.
Issuing customer vouchers
Open the vendor's detail page.
Use the Issue voucher form: name (e.g. "Day Pass"), duration in minutes (1440 = 24h), data quota (0 = unlimited), max devices (usually 1).
The voucher is created in UniFi and shows up in the vendor's pool. If the vendor has an email on file, they're auto-emailed with the voucher.
For physical handouts: click the printer icon next to the voucher to download a printable PDF QR sheet.
Tracking redemptions
Every 60 seconds the system polls the UDM and updates voucher status. Active vouchers show as active; once a customer connects with the code, status flips to used. You can see this on the vendor detail page or the dashboard.
Revoking access
Revoke a voucher — vendor detail page → click revoke. The voucher is killed in UniFi too, so any customer using it loses access immediately.
Disable a vendor — vendor toggle. Their POS password is removed from the UDM, so their POS will lose connection until you re-enable.
6 Troubleshooting
"My voucher doesn't work"
Most common causes:
It's already been used (one device per voucher) — issue them a new one.
It's expired (default duration is 24h from first use).
They're on the wrong SSID — confirm they're on Shanes-Castle-WiFi, not Shanes-Castle-Vendors or anything else.
It was revoked — check the vendor portal.
"Captive portal won't pop up"
Some devices (especially older Android, certain laptops) don't auto-detect captive portals. Workaround: open a browser and visit http://neverssl.com — that forces the redirect.
"My POS keeps dropping off"
Check the AP signal at the POS location. The Vendor SSID is on a separate VLAN, so signal != customer experience. Move the POS closer to the AP, or ask admin to provision a directional antenna for that pitch.
"WiFi works but it's slow"
Each voucher has a default 24h duration with no quota cap. Many concurrent customer streams can hit the WAN ceiling. The vendor VLAN is QoS-prioritised over the customer VLAN, so card payments stay snappy even if customer WiFi is congested.
